Warranty Policy
Company Name: Rockbros Sport Sp. z o. o.
Website Address : https://rockbrossport.pl/
Store Email Address: service @rockbrossport .pl
Our company is committed to providing high quality products and excellent customer service. To ensure our customers are satisfied, we offer a comprehensive 2-year warranty on all our products.
1. Warranty Period
Our products are covered by a 2-year warranty from the date of purchase.
2. Scope of the Guarantee
During the warranty period, ROCKBROS will repair or replace any product that has been damaged due to manufacturing or material defects at no additional cost. The warranty covers, but is not limited to, the following situations:
- Manufacturing defects
- Defects in components or materials
- Unusual wear
Please note that the warranty does not cover the following cases:
- Damage caused by accidents, misuse, improper maintenance or abuse
- Unauthorized repairs or modifications
- Normal wear and tear resulting from use
3. Warranty Claim Submission
If you believe your product has a problem during the warranty period, you can make a warranty claim by following the steps below:
- Contact Customer Service: Please contact our customer service team with your order number and a detailed description of the issue. We will guide you through the warranty process.
- Assessment and Repair: Once your claim has been accepted, we will arrange for an assessment and repair of your product. If a repair is not possible, we will provide a replacement product.
- Product Return: After repair or replacement, we will send the product back to your address.
4. Additional Information
- Warranty applies to original purchaser only and requires proof of purchase.
- If your product is outside the warranty period, we can still offer repair and support, however additional costs may apply.
- To obtain the best warranty service, we recommend that you keep your proof of purchase and related documents.
This warranty policy is designed to ensure the quality of ROCKBROS products and customer satisfaction. If you have any questions or need support related to your product warranty, please contact our customer service team.
Our service is always happy to help!