Warranty Policy
Company Name: Rockbros Sport Sp. z o.o.
Website Address: https://rockbrossport.pl/
Store Email Address: service@rockbrossport.pl
Our company is committed to providing high-quality products and excellent customer service. To ensure our customers' satisfaction, we offer a comprehensive 2-year warranty on all our products.
1. Warranty Period
Our products come with a 2-year warranty, effective from the date of purchase.
2. Warranty Coverage
During the warranty period, ROCKBROS will repair or replace any product that has been damaged due to manufacturing defects or material flaws, at no additional cost. Warranty coverage includes, but is not limited to, the following situations:
- Manufacturing defects
- Component or material defects
- Unusual wear and tear
Please note that the warranty does not cover the following cases:
- Damage caused by accidents, improper use, incorrect maintenance, or abuse
- Unauthorized repairs or modifications
- Normal wear and tear from use
Warranty terms for bicycles:
- Frame: 5-year warranty (excluding full suspension/softtail frames).
- Decorative elements and paint: 1-year warranty.
- Components (drivetrain, suspension fork, shock absorber): The warranty terms of the respective component manufacturers apply.
- Other components: Rigid forks, handlebars, stems, saddles, cranksets, cassettes, pedals, rims, hubs, etc. – 1-year warranty.
Exclusions (Consumable Parts): The warranty does not cover parts subject to natural wear and tear, such as: tires, inner tubes, spokes, chains, brake pads, brake rotors, bar tape, handlebar grips, etc.
3. Submitting a Warranty Claim
If you believe your product has a problem within the warranty period, you can submit a warranty claim by following these steps:
- Contact customer service: Please contact our customer service team, providing your order number and a detailed description of the problem. We will guide you through the warranty process.
- Assessment and repair: Once the claim is accepted, we will arrange for the product to be assessed and repaired. If repair is not possible, we will provide a replacement product.
- Product return: After repair or replacement, we will return the product to your address.
4. Additional Information
- The warranty applies only to the original purchaser and requires proof of purchase.
- If your product is outside the warranty period, we can still offer repair and support, but additional costs may apply.
- For the best warranty service, we recommend keeping your proof of purchase and related documents.
This warranty policy has been developed to ensure the quality of ROCKBROS products and customer satisfaction. If you have any questions or need support related to a product warranty, please contact our customer service team.
Our service is always happy to help!