1. Shipping Costs
| Countries | Shipping Cost |
|---|---|
| Poland, Germany, Austria | Orders over 200 PLN – Free shipping Orders under 200 PLN – 10 PLN |
| Belgium, Bulgaria, Hungary, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia |
Orders over 300 PLN – Free shipping Orders under 300 PLN – 20 PLN
|
| Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Italy, Latvia, Lithuania, Monaco, Portugal, Romania, San Marino, Spain | Orders over 300 PLN – Free shipping Orders under 300 PLN – 40 PLN |
| Malta, Sweden, Cyprus | 60 PLN |
| Switzerland, United Kingdom | 100 PLN |
| Norway, Liechtenstein | 120 PLN |
International Shipping from China:
| Countries | Shipping Cost |
|---|---|
| Austria, Germany, Poland, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Monaco, Netherlands, Portugal, Romania, Spain, Belgium, Bulgaria, Croatia, Czech Republic, Hungary, Luxembourg, Slovakia, Slovenia | Orders over 350 PLN – Free shippingOrders under 350 PLN – 40 PLN |
| Cyprus, Malta, Sweden | 60 PLN |
| Switzerland, United Kingdom | 110 PLN |
| Liechtenstein, Norway | 120 PLN |
For deliveries to non-EU countries (Iceland, Liechtenstein, Switzerland, United Kingdom), additional charges may apply in some cases, over which we have no control and which must be borne by the customer.
These include, but are not limited to, money transfer costs by financial institutions (e.g., transfer fees, currency conversion fees) or customs duties and taxes (e.g., customs duties).
For bulky products, shipping costs may vary.
For complete bicycles, special rules apply to shipping costs.
Due to their size and weight, additional transport costs are charged.
Exact costs will be displayed during checkout.
2. Order Processing and Shipping
- Processing Time: Orders are processed within 1-2 business days of receipt. During holidays or exceptional circumstances, processing time may be extended.
- Shipping Notification: Once your order has shipped, we will send a tracking number to the email address provided, allowing you to track your shipment status in real-time.
3. Delivery Time
- Estimated delivery time depends on the warehouse from which the product is shipped.
- Orders shipped from EU warehouse
Poland: 2–3 business days
Other European Union countries: 2–5 business days - Orders shipped from China (Yiwu) warehouse
International shipping: 12–14 business days - In exceptional cases, such as holiday periods, adverse weather conditions, customs inspections, or carrier delays, delivery time may be extended.
4. Shipping Costs to Non-EU Countries and for Complete Bicycles
- For shipments to Iceland, Liechtenstein, Norway, Switzerland, United Kingdom, additional fees (e.g., transfer fees, exchange rate differences, import duties, etc.) may apply, which are borne by the customer.
- A separate shipping fee applies to complete bicycles. Due to their dimensions and weight, we charge an additional fee for the transport of a complete bicycle.
The exact cost will be displayed during checkout.
5. Logistics Partners
We cooperate with the following logistics partners:
- DHL Express
- DPD
6. Damage and Loss
- In case of damage or loss of a shipment, please contact our customer service team immediately. Depending on the situation, we will provide compensation or reship the order.
7. Order Tracking
- During transit, you can track your order using the tracking number we provide.
- If you do not receive a tracking number or have any questions, please contact our customer support team.
8. Customs Duties and Import Taxes
- For international orders, the customer may be required to pay customs duties and import taxes.
- Customs and tax policies vary by country, and all additional costs are borne by the customer.
9. Exceptional Situations and Delays
- We make every effort to deliver orders on time, but in exceptional situations (e.g., natural disasters, pandemics, transport company issues), delays may occur.
- In case of delays, we will inform you and help resolve the issue.
10. Returns and Exchanges
- If a return or exchange is necessary during transit, please refer to our return policy.
- Detailed information can be found at [return policy].