1. Shipping Costs
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Delivery Costs |
| Poland, Germany, Austria | free shipping |
| Belgium, Bulgaria, Hungary, Ireland, Luxembourg, Netherlands, Slovakia, Slovenia |
Orders over 80 EUR: free shipping Orders under 80 EUR: shipping cost 5.00 EUR |
| Croatia, Czech Republic, Denmark, Estonia, France, Greece, Italy, Latvia, Lithuania, Monaco, Portugal, Romania, San Marino, Spain, United Kingdom, Finland |
Orders over 80 EUR: free shipping Orders under 80 EUR: shipping cost 10.00 EUR |
| Cyprus, Malta, Sweden | shipping cost 15 EUR |
| Switzerland, United Kingdom | shipping cost 26 EUR |
| Norway, Iceland, Liechtenstein | shipping cost 29 EUR |
International shipping from China:
| Austria, Germany, Poland, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Monaco, Netherlands, Portugal, Romania, Spain, Belgium, Bulgaria, Croatia, Czech Republic, Hungary, Luxembourg, Slovakia, Slovenia |
Free shipping for orders over 80 EUR 10 EUR shipping cost for orders under 80 EUR |
| Cyprus, Malta, Sweden |
The shipping cost for this region is 15 EUR |
| Switzerland, United Kingdom | The shipping cost for this region is 26 EUR |
| Liechtenstein, Norway | The shipping cost for this region is 29 EUR |
For deliveries to non-EU countries (Iceland, Liechtenstein, Switzerland, United Kingdom), additional charges may apply in individual cases, which are beyond our control and must be borne by the customer.
These include, among others, money transfer costs by financial institutions (e.g., transfer fees, currency conversion fees) or customs duties and taxes (e.g., customs duty).
For bulky products, shipping costs may vary.
Special rules apply to shipping costs for complete bicycles.
Due to their size and weight, additional transport costs are charged.
The exact costs will be displayed during checkout.
2. Order Processing and Shipping
- Processing Time: Orders are processed within 1-2 business days of receipt. During holidays or exceptional circumstances, processing time may be extended.
- Shipping Notification: Once your order has been shipped, we will send a tracking number to the email address provided, allowing you to track the real-time status of your shipment.
3. Delivery Time
- Delivery within Poland: estimated delivery time is 2-3 business days, depending on location.
- International Deliveries: estimated delivery time is 5-7 business days, depending on the destination.
- Exceptional Circumstances: During holidays, natural disasters, or customs inspections, delivery time may be extended.
4. Shipping Costs for Non-EU Countries and for Complete Bicycles
- For shipments to Iceland, Liechtenstein, Norway, Switzerland, the United Kingdom, additional fees (e.g., transfer fees, exchange rate differences, import duties, etc.) may apply, which are borne by the customer.
- A separate shipping fee applies to the entire bicycle. Due to its dimensions and weight, we charge an additional fee for transporting a complete bicycle.
The exact cost will be displayed during checkout.
5. Logistics Partners
We cooperate with the following logistics partners:
- DHL Express
- DPD
6. Damage and Loss
- In case of damage or loss of a shipment, please contact our customer service team immediately. Depending on the situation, we will provide compensation or reship your order.
7. Order Tracking
- You can track your order during transit using the tracking number we provide.
- If you do not receive a tracking number or have any questions, please contact our customer support team.
8. Customs Duties and Import Taxes
- For international orders, the customer may be required to pay customs duties and import taxes.
- Customs and tax policies vary by country, and all additional costs are borne by the customer.
9. Exceptional Situations and Delays
- We make every effort to deliver orders on time, but in exceptional situations (e.g., natural disasters, pandemics, transportation company issues), delays may occur.
- In case of delays, we will inform you and help resolve the issue.
10. Returns and Exchanges
- If a return or exchange is necessary during transit, please refer to our return policy.
- Detailed information can be found at [return policy].