FAQs
Orders
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone from customer service?
What if I want to speak to someone from customer service?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipment
Which countries do you ship to?
Which countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.
How long will delivery take?
How long will delivery take?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and refunds
How can I return a product?
How can I return a product?
Items must be returned within 30 days of receiving your order. Returned items must be in the same condition they were received – unworn/unused, with tags attached, and in their original packaging.
How long does it take to get a refund?
How long does it take to get a refund?
Refunds are processed within 7 days from when we receive the item(s).