Free Returns
We offer free returns on all orders within Poland. To initiate a return, please follow the steps below.
For returns, please contact our customer service department at the following e-mail address: service@rockbrossport.pl. For more information about the return process, see point 2.
1. Right to withdraw from the contract
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party indicated by you who is not the carrier took possession of the last item.
To exercise your right of withdrawal, you must inform us (ROCKBROS Polska Sp. z oo, ul. LOGISTYCZNA 2, 69-100 ŚWIECKO, Poland, Tel.: +48 572 237 833, E-mail: service@rockbrossport.pl) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached withdrawal form, but this is not obligatory.
In order to meet the withdrawal deadline, it is sufficient to send information regarding the exercise of your right before the withdrawal deadline expires.
2. Return process
I. Contacting customer service for a return
The customer must first contact customer service to inform that they wish to return the item, providing the requested information such as order details, product information, reason for return, etc.
II. Confirmation of eligibility and sending of return label
Once we confirm that the customer is eligible for a return, we will send a prepaid return label. This label will be sent via email or text message that includes the return address, barcode, or other necessary information.
III. Return Shipping
Once you receive your return label, please print it out and stick it clearly on your package. We recommend that you keep the original packaging and label to ensure your return is processed efficiently.
IV. Processing Your Return
Once we receive your returned product, we will check if it qualifies for a return. Once your return has been approved, we will issue a full refund to your original payment method within 5-7 business days.
3. Withdrawal form
Our withdrawal form in PDF format: [ Download ]
If you wish to withdraw from the contract, please complete and return this form.
To the address: ROCKBROS Polska Sp. z o. o., ul. LOGISTYCZNA 2, 69-100 ŚWIECKO, Poland
E-mail: service @rockbrossport .pl
I/we hereby withdraw from the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service (*)
Ordered on ( ) _______ / received on ( ) _______
Consumer's name and surname _______________________________
Consumer address _____________________________
Consumer's signature (only if the form is sent by post) ___________________
Date (*)
(*) Delete if unnecessary
4. Return address
ROCKBROS Polska Sp. z o. o.
LOGISTICS STR. 2
69-100 SECULAR
Poland
5. Exchange
If you would like to exchange an item, please follow the returns process above and place a new order for your desired item.
6. Non-returnable goods
Due to hygiene and safety reasons, certain items are non-returnable, including but not limited to opened personal care products, lingerie and perishable goods.
7. Customer Service
For any questions regarding our returns policy or complaints regarding products or services, our customer service team is at your disposal. We will do our best to resolve your issues and provide a satisfactory solution.