1. Accepted payment methods
We accept the following payment methods to ensure a safe and convenient shopping experience:
- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal: Pay with your PayPal account
- Apple Pay : Safe and fast payments using Apple devices (iPhone, iPad, Apple Watch, Mac)
2. Authorization and collection of payment
Payment will be authorized at the time of order and collected in the following cases:
- Automatic debit: The system will automatically debit funds from your account when your order is confirmed.
3. Currency
All orders will be settled in Polish Zloty (PLN) . If payment is made in another currency, the actual amount may be converted according to the exchange rate and bank fees.
4. Security Guarantee
All payments are processed using our third party payment gateways (Stripe, PayPal) and your data is secured with SSL encryption standards.
- We do not store your credit card or other payment information.
5. Invoice and payment confirmation
Once your order is complete, you will receive a payment confirmation and an electronic invoice at the email address you provided. Please keep them for future reference or possible returns.
6. Late payment and unpaid orders
In case of unsuccessful payment, please make payment within 3 business days . Otherwise, the order may be automatically canceled.
7. Returns Policy
Refunds will be processed to the original payment method. Details regarding the returns process can be found in our Returns and Complaints Policy .
8. Contact
If you have any questions regarding the payment process or encounter any difficulties, please contact us:
- E-mail: service @rockbrosbike .pl
- Phone: +48 123 456 789
- Working hours: Monday - Friday, 9:00 - 18:00
Important reminder
Please make sure your payment details are correct. We are not responsible for incorrect payment details or failed payments.