1. Accepted payment methods
We accept the following payment methods to ensure a secure and convenient shopping experience:
- Credit/debit cards: Visa, MasterCard, American Express
- PayPal: Payment via PayPal account
- Apple Pay: Secure and fast payments using Apple devices (iPhone, iPad, Apple Watch, Mac)
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Przelewy24:Online payments are handled by Przelewy24
2. Payment authorization and collection
Payment will be authorized at the time of placing the order and collected in the following cases:
- Automatic collection: The system will automatically collect funds from your account at the time of order confirmation.
3. Currency
All orders will be settled in Polish Zloty (PLN). If payment is made in another currency, the actual amount may be converted according to the exchange rate and bank fees.
4. Security guarantee
All payments are processed through our third-party payment gateways (Stripe, PayPal), and your data is secured with SSL encryption standards.
- We do not store your credit card details or other payment information.
5. Invoice and payment confirmation
After completing your order, you will receive a payment confirmation and an electronic invoice at the email address provided. Please keep them for future reference or eventual returns.
6. Delayed payment and unpaid orders
In case of a failed payment, please make the payment within 3 business days. Otherwise, the order may be automatically canceled.
7. Return policy
Refunds will be processed according to the original payment method. Details regarding the refund process can be found in our Returns and Complaints Policy.
8. Contact
If you have any questions about the payment process or encountered any difficulties, please contact us:
- Email: service@rockbrosbike.pl
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Phone: 0048 572 237 833
- Business hours: Monday - Friday, 9:00 AM - 6:00 PM
Important reminder
Please ensure that the payment details are correct. We are not responsible for incorrect payment details or failed payments.